FAQs
FAQs
FAQs

What is the application fee for?

The application fee covers the referencing costs as well as the cost of drawing up the tenancy agreement and our administrative fees. Our application fees are among the cheapest in the area.


What will happen to my deposit?

Your deposit will be protected with a government-approved tenancy deposit scheme and will remain protected for the duration of your tenancy. If on move-out the property is in the same condition as it was at the start of the tenancy, subject to fair wear and tear, your full deposit will be returned to you. Any damages or dilapidations considered in excess of fair wear and tear will be deducted from the deposit so it is important that you consult your inventory and thoroughly clean the property when you move out.


Will I need a guarantor?

If you are under 21 or in receipt of Housing Benefit you will need a guarantor to rent a property through South & Co. If you have a low credit score or if something comes up during the referencing process we may also request a guarantor to strengthen your application and to help you pass. A suitable guarantor will be over 25, in full time employment and have an income that will allow him/her to meet your rental commitments. Your guarantor will be referenced and then required to sign a legally binding Deed of Guarantee.


Can I decorate or make any changes to the property?

It states in your contract that you must seek written permission from your landlord before any alterations are made to the property. Some landlords may allow you to make agreed alterations on the condition that the property is returned to its original condition at the end of the tenancy; failure to do this may result in deductions being made to your deposit.


When can I get the keys to my new home?

You cannot collect the keys to your new property until the date that your contract starts and until you have paid your deposit and first month’s rent; if you have a guarantor they must have signed the Deed of Guarantee. We will arrange a time for you to sign your contract and collect the keys in the South & Co office.


Who will have access to my house?

If South & Co manages your property we will inspect it every three months and you will be given a minimum of 24 hours’ notice of our visit. We will also give you at least 24 hours’ notice when any tradesmen visit your property to carry out annual safety tests or maintenance work.


Who is responsible for paying the bills?

Unless stated in your contract, you are responsible for paying all utility bills, Council Tax and television licence at the property. If South & Co manages the property we will email the Council and utility providers to inform them that you have moved in. However, it is your responsibility to ensure that the accounts are set up in your name and that all bills are paid until the end of your contract.


What happens if I want to stay on at the end of my contract?

If South & Co manages your property we will contact you two months before your contract is due to end to see if you’d like to stay in the property. If you deal with your landlord directly just call them to discuss your contract before the renewal date.


What happens if I want to move out?

You cannot move out until the end of your fixed-term contract and you must give written notice of your intention to vacate. If you are on a statutory periodic contract you must give one month’s notice starting from a rent due date. When you hand in your notice South & Co will re-advertise the property in order to find new tenants for when you move out.

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